Legal
Privacy Policy
Your privacy matters to us
Last Updated: March 18, 2026
1. Information We Collect
We collect information you voluntarily provide when using our services, including:
• Personal Information: Name, email address, phone number, and mailing address when you book an appointment or contact us.
• Health Information: Medical history, current medications, allergies, and health goals shared during consultations. This information is handled in accordance with HIPAA regulations.
• Payment Information: Billing details processed securely through our third-party payment processors.
• Usage Data: Browser type, IP address, pages visited, and interaction data collected automatically through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
• Provide, maintain, and improve our IV hydration therapy services
• Process appointments and payments
• Communicate with you about services, updates, and promotions
• Comply with legal obligations and protect our rights
• Personalize your experience and treatment recommendations
• Send appointment reminders and follow-up communications
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
• Service Providers: Third-party companies that assist in operating our business (payment processors, scheduling software)
• Medical Professionals: Licensed healthcare providers involved in your treatment
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
4. HIPAA Compliance
As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is handled with the highest level of security and confidentiality. We maintain administrative, physical, and technical safeguards to protect your PHI. You have the right to request access to, amendment of, or restrictions on the use of your PHI.
5. Data Security
We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings or our cookie consent banner. Types of cookies we use:
• Essential Cookies: Required for site functionality
• Analytics Cookies: Help us understand how visitors interact with our site
• Marketing Cookies: Used to deliver relevant advertisements
7. Your Rights
You have the right to:
• Access, correct, or delete your personal information
• Opt out of marketing communications
• Request a copy of your data
• Withdraw consent for data processing
• File a complaint with a supervisory authority
To exercise these rights, contact us at info@highcountryhydration.com.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.
9. Contact Us
If you have questions about this Privacy Policy, please contact us:
• Email: info@highcountryhydration.com
• Location: Grand Junction, CO & Surrounding Areas